Working Remotely

More and more we have a need for continuing our work outside of the office. Here is a collection of useful content and tips to facilitate working remotely.

Staff must access NYSERDA documents via:

  • The Virtual Machine (VM) client: The VM is running in the data center and is secure. No data lands on the user’s home system.
  • Office Online through a web browser: In this case, the documents never land on the user’s home system and the session is encrypted.
  • NYSERDA Laptop:  Staff may work directly on the laptop as all NYSERDA mobile devices are encrypted and require a suitable user id and password

Staff MUST NOT:

  • Save NYSERDA documents to a personal computer or device
  • Work on NYSERDA documents using desktop applications (such as Excel, PowerPoint, Word, etc.)

In either case, NYSERDA data will be on a personal device, outside of NYSERDA's protected network and will expose your personal device to FOIL requirements.

If you need assistance while working remotely, please email [email protected] or call 518-862-1090 x4357 (HELP). If you are logged into your VM, Submit a Service Desk ticket.

All-Staff Webinar (3/26)
Getting Started
Handy Tips
Chromebook Support