Important Notice

The content in this space is currently being migrated to the cloud. Any content edits must be made by a Knowledge Base admin until migration is complete.
To request content edits, please submit a request to the Strategic Operations Training Team and include the page URL and details on required edits.
A member of the Strategic Operations Training Team will reach out for clarity if needed.

Chromebook: Remote Support

If you need support for your Chromebook and contact the Service Desk they may ask you to initiate a remote session.  The software is already installed on your Chromebook.  Here's what to do:

Navigate the browser to: https://remotedesktop.google.com/support/.

Click the Generate Code button.

When prompted by the Service Desk Technician, read them the 12 digit access code. They will use that to then connect to your machine. They have the ability to move the mouse, but they will ask you to click and type.