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Clear old or expired saved passwords on your Devices

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Info
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To clear old/stale passwords that are locking your NYSERDA account follow the steps below: 

Chrome: 

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On your computer, open Chrome.

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At the top right, click

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the Profile icon, and then the Google Password Manager icon.

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Select the three

...

horizontal dots and click delete next to every entry

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that uses your NYSERDA username/email address or if the site has NYSERDA in its name.

...

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Microsoft Edge: 

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If you use Edge, or have ever used Edge, please open that browser and select three horizontal dots in the top right hand corner

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, then select Settings towards the bottom

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.

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UI Step

Click the

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Passwords

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option.

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UI Step

Select the three horizontal dots

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and click delete next to every entry

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that uses your NYSERDA username/email address or if the site has NYSERDA in its name.

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Firefox: 

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UI Step

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Open Firefox and in the upper right hand corner click the three horizonal lines

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, then click Settings towards the bottom of the list

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. 

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On the menu that comes up, click the

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Privacy & Security

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tab on the right hand side, then scroll down

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to Passwords

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and

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click Saved passwords.

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UI Step

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Select each site that has your NYSERDA username or email address listed and then

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select Remove

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 towards the right hand side.

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