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To clear old/stale passwords that are locking your NYSERDA account

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Select the three vertical dots next to every entry using your NYSERDA username/email address or if the site has NYSERDA in its name.

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If you use Edge, or have ever used Edge, please open that browser and select three horizontal dots in the top right hand corner:

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Service Desk Knowledge Base > Clear old or expired saved passwords on your Devices > worddav6e7d4e0aeb2e77134a5a205e465b4158.png

Select the three horizontal dots next to every entry using your NYSERDA username/email address or if the site has NYSERDA in its name.

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For Firefox
Open Firefox and in the upper right hand corner click the three horizonal lines:

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On the menu that comes up, click the "Privacy & Security" tab on the right hand side, then scroll down to "Logins and Passwords" and click "Saved Logins…"

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Select each site that has your NYSERDA username or email address listed and then select "Remove" towards the right hand side.

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