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Working Remotely

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Info
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Overview

More and more we have a need for continuing our work outside of the office.

 

Here is a collection of useful

tip sheets

content and tips to facilitate working remotely.

Expand
titleGuidelines to protect NYSERDA's data when working remotely

Staff must access NYSERDA documents via:

  • The Virtual Machine (VM) client: The VM is running in the data center and is secure.

Links

Accessing your computer from home

Configuring SecureAuth

Configuring VMWare Horizon Client

Accessing your NYSERDA email via the web

Call forwarding on your desk phone

How to: Set up NYSERDA email on your personal phone

How to: Change your NYSERDA password if you are not on a thin client

How to: Change your login password from home

Set up Multi factor authentication

VMWare Horizon - Changing display protocols

  •  No data lands on the user’s home system.
  • Office Online through a web browser: In this case, the documents never land on the user’s home system and the session is encrypted.
  • NYSERDA Laptop:  Staff may work directly on the laptop as all NYSERDA mobile devices are encrypted and require a suitable user id and password
Warning
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Staff MUST NOT:

  • Save NYSERDA documents to a personal computer or device
  • Work on NYSERDA documents using desktop applications (such as Excel, PowerPoint, Word, etc.)

In either case, NYSERDA data will be on a personal device, outside of NYSERDA's protected network and will expose your personal device to FOIL requirements.

Warning
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If you need assistance while working remotely, please email servicedesk@nyserda.ny.gov or call 518-862-1090 x4357 (HELP). If you are logged into your VM, Submit a Service Desk ticket.


UI Expand
titleAll-Staff Webinar (3/26)
UI Expand
titleGetting Started
UI Expand
titleHandy Tips
UI Expand
titleChromebook Support


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Questions