To clear old/stale passwords that are locking your NYSERDA account
- On your computer, open Chrome.
- At the top right, click Profile
Passwords 
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- Select the three vertical dots next to every entry using your NYSERDA username/email address or if the site has NYSERDA in its name.
- If you use Edge, or have ever used Edge, please open that browser and select three horizontal dots in the top right hand corner:
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- Select the three horizontal dots next to every entry using your NYSERDA username/email address or if the site has NYSERDA in its name.
- For Firefox
- Open Firefox and in the upper right hand corner click the three horizonal lines:
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