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To clear old/stale passwords that are locking your NYSERDA account

• On your computer, open Chrome.
• At the top right, click Profile Passwords

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• Select the three vertical dots next to every entry using your NYSERDA username/email address or if the site has NYSERDA in its name.

• If you use Edge, or have ever used Edge, please open that browser and select three horizontal dots in the top right hand corner:

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• Select the three horizontal dots next to every entry using your NYSERDA username/email address or if the site has NYSERDA in its name.

• For Firefox
• Open Firefox and in the upper right hand corner click the three horizonal lines:

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