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Teams: Requesting a New Team

  • NYSERDA Microsoft Teams is recommended as a collaboration tool only, not a file repository for Records.  Draft and final versions of documents should be clearly labeled.

    MS Teams is approved for collaboration to nyserda.ny.gov and greenbank.ny.gov email addresses and to other State entities in the ITS system. Legal consideration and approval may be needed in the following cases

    1. To invite interagency staff or other NYSERDA program/departments (i.e., other NYS agencies and authorities) to participate on a NYSERDA MS Team.

    2. When Information Assets have a Confidentiality rating of Moderate or High. 

    MS Teams Chats must only contain Low Confidential information

    Note the timing for the creation of the MS Team is dependent on NYS ITS; NYSERDA does not build the MS Team.

  • You must complete the Information Asset Identification Worksheet for all new MS Teams requests.  https://servicedesk.nyserda.ny.gov/plugins/servlet/desk/portal/16/create/310
  • Each team needs at least two Owners to manage (add/remove) team members.
  • Team Owners should conduct periodic reviews of Owners and Members associated with their Team(s) and Channel(s) to ensure that user access is current.

To request a new team, submit an IT request via the NYSERDA Service Desk, selecting Data Governance/Maps/Visuals > Request a New MS Team.


Provide the following information in the request form:

  • Summary
  • Team Name (must begin with NYSERDA.365)
  • Description
  • Service Desk Ticket # for the Information Asset Identification Worksheet
  • Confidentiality Classification Rating from Information Asset Identification Worksheet 
  • Name of two Team Owners (each team must have at least two owners to ensure coverage)
  • If you intend to collaborate within your department or across departments
  • A brief description of expected team interactions
  • Approximate number of team members
  • Legal Contact for your program/department

You can expect the following actions after submitting your MS Teams Request

  • Notification that the Teams request has been submitted to ITS
  • Notification that the Team has been created
  • A link to the Teams Quick Start Documentation on Confluence
  • A link to a survey to share your experiences and candid feedback