Overview

SecureAuth is a Two Factor Authentication (TFA) application that enables you to securely connect to the NYSERDA environment with two factors: something you know - your password - and something you have - the application. 

This allows one to securely access Office 365 from anywhere in the world, and is also used to securely log into a virtual machine when outside of the NYSERDA network.

Most people who have VMs and/or work from home have and use this application already.  It's used to get your passcode when you're connecting to the VMWare horizon application from outside of the NYSERDA offices or on WiFi. We are also going to be using this application for secure access to Office365. The process for getting your passcode is exactly the same as for connecting to your VM.  

Process

Download SecureAuth from either Google play, iOS App Store, or at https://www.secureauth.com/Support/Downloads/Client-Applications.aspx

For Computers

 For Mobile Devices:

If you're looking to install it in iOS, search the App Store for "SecureAuth" and select SecureAuth Authenticate and if you're on Android, search the Play Store for "SecureAuth" and select the same thing, SecureAuth Authenticate.  The icon is a white field with a stylized orange S, like this: 

Configuration

The following directions are for iOS.  Android and PC/Mac are similar.  The PC/Mac client will prompt the user to create a pin to unlock the application, this can be any 4-digit number and does not have to be related to any other NYSERDA passwords, codes or PINs.

Once it is downloaded launch the app and step through the following instructions:

When the app is first launched, it will ask to be allowed to send notifications.  It is your preference to allow or deny:

Then, select the plus icon in the upper left to add a new account.  It will ask whether you should connect with a URL or with a QR code.  Select URL:

On the next screen enter the Server URL: secure.nyserda.ny.gov then click "Continue to Login"

On the next screen please enter your username. Your username will either be three characters or Firstname.Lastname and click "Submit". If you are not sure what your User ID is please contact the NYSERDA Servicedesk – (518)-862-1090 x4357 or at [email protected] 

At the next screen you should see "Email [email protected]" email address with the radio button already selected. This will email a one-time code to your NYSERDA email address once you click "Submit."

If you are unaware or do not have access to your NYSERDA email address select the "Contact helpdesk at 518-862-1090 x4357" and then hit "Submit". Call the Service Desk at the indicated phone number and the Service Desk will read the one-time code to you.

At the next User Enrollment screen enter the 4 digit code that you just received via email and click "Submit".

At the next screen please enter your NYSERDA network User ID and password and click "Submit". If you are not sure what your User ID or password is please contact the NYSERDA helpdesk – (518)-862-1090 or at [email protected]

At the next screen you should see a message stating that the process was Successful! Click "OK"