Charge Ready User Guide
The Charge Ready NY 2.0 Program is an incentive program designed to accelerate the deployment of Level 2 electric vehicle charging equipment in New York State. By increasing the use of electric vehicles and electric vehicle charging stations, this program benefits New York State by reducing harmful emissions and the transportation sector’s dependence on petroleum. The New York State Energy Research and Development Authority (NYSERDA) developed the Program to provide incentives that reduce the cost of purchasing and installing eligible Level 2 charging equipment for use in New York State.
The instructions below guide you through the processes of applying for incentives before and after chargers are installed in the Salesforce Partner Portal. You will need an active portal account to submit a Participant Agreement and a Project Application. To learn how to create a portal account, expand the link below. If you already have a portal account, you can log in using this link: Salesforce Portal. Once you have an active portal account, use the two tabs below to learn how to submit a Participation Agreement, which should be completed first, and a Project Application.
To register for a portal account, access this link: Portal Registration Link.
The Portal Registration website contains two messages at the top. The first provides some guidance on what company information should be entered into the Company Information section of the registration form. The second message provides a link to the Salesforce Portal login page should you lose it.
To register a new Salesforce Portal account, follow the instructions below.
Complete the Company Information section, being sure to populate all required fields (shown with a red asterisk * ).
Please register with the main company information, not the sub-entity (LLCs, Inc, etc.) information.
Complete the Contact Information section, being sure to populate all required fields (shown with a red asterisk * ).
Click Create at the bottom of the registration form.
You'll receive an email notification to the address provided in in the Contact Information section of the registration page. Within the email notification, click the create a password link to finalize the registration process by choosing a password.
Once your registration is complete and your password set, you can log into the Salesforce Portal at anytime using this link: Salesforce Portal.
To watch the below video in full-screen mode, click the 
icon in the bottom right of the video. Hitting esc on your keyboard will exit full screen mode.
To open the presentation, click the item below and scroll up/down to review the presentation.
Completing your Participant Agreement is the first step. While you can start a Project Application without a Participant Agreement, you cannot complete it until the Participant Agreement is completed and submitted.
The Participant Agreement contains five (5) separate pages. Review the information in the blue box at the top of the page. It provides high-level guidance and requirements that may be necessary for you to complete each page.
- Fields marked with a red asterisk ( * ) are required and must be completed before you can move on to the next page.
- Fields with the
symbol contain helpful field guidance and instructions that appear as tooltips when hovering your cursor over the symbol. The information in these tooltips is designed to help ensure that you are providing the correct information. Not all fields contain this symbol. - Clicking Continue at the bottom of any page will save your progress (if all required fields have been completed) should you be unable to complete the agreement in one sitting.
To complete and submit a Participant Agreement, log into the Salesforce Portal and follow the instructions below.
Access the Participant Agreement form
The form is accessed from the Salesforce Portal home page by clicking the Participant Agreement box. Note that the status of your participant agreement is visible in bold at the bottom of this box and will initially show as Not Started.
Complete the Company Information page
This page asks you to provide information specific to your company. Once the page is complete, click the Continue button.
Complete the Contact Information page
This page asks you to provide information specific to your company. Once the page is complete, click the Continue button.
Complete the Certification page
This page asks you to review the Charge Ready NY Program Implementation Manual (PDF) and the Charge Ready NY Equipment Owner Agreement (PDF).
You must answer the questions on this page before you can sign the document with an Electronic Signature. Follow the Electronic Signature instruction below for more guidance. Once you have signed the document, the Continue button will appear for you to click.
The steps below guides you on how to sign your application with Electronic Signature.
At the bottom of the Certification page, click on the Electronic Signature button.
The page will redirect for you to review and sign the document. Check the Box and click Continue.
You can also click on the Other Actions menu to finish signing later or get other supports.
After you review the document, click on the Start button for the page to redirect you to sign.
At the bottom of the page, click on the Sign button.
Review your signature then click the Adopt and Sign button.
Click on the Finish button to complete your Electronic Signature process. The page will redirect back to the Certification page.
Documents Page
This page allows you to review your submitted application and its status.
Click Continue to move forward with the process.
Submission Confirmation Page
This page requests you click the Submit button to complete this application.
Your application is not fully submitted until you click the Submit button and receive the green notification box confirming that your application has been successfully submitted.
Electronic Funds Transfer
If the Participant Agreement is approved, the applicant has the option to register for Electronic Funds Transfer.
The Authorized Signatory Contact (as listed on the Participant Agreement) should be the person filling out the form. A phone number should be included because NYSERDA will contact the applicant to fully verify their information.
Completing your Project Application is the second step. While you can start a Project Application without a Participant Agreement, you cannot complete it until the Participant Agreement is completed and submitted.
The Project Application contains nine (9) separate pages. Review the information in the blue box at the top of the page. It provides high-level guidance and requirements that may be necessary for you to complete each page.
- Fields marked with a red asterisk ( * ) are required and must be completed before you can move on to the next page.
- Fields with thesymbol contain helpful field guidance and instructions that appear as tooltips when hovering your cursor over the symbol. The information in these tooltips is designed to help ensure that you are providing the correct information. Not all fields contain this symbol.
- Clicking Continue at the bottom of any page will save your progress (if all required fields have been completed) should you be unable to complete the agreement in one sitting.
To complete and submit a Project Application, log into the Salesforce Portal and follow the instructions below.
Access the Project Application form
Access the form via the Submit a New Application tab in the Salesforce Portal and click the Charge Ready NY box.
Project Info page
Select the appropriate option under the Who is applying section. Once the option is selected, click the Save button to continue.
Project Contacts page
The Project Contacts page must contain four contacts (Site Owner, Installer, Payee, and Equipment Owner) before you can proceed to the next page. Some contacts for your application may already be populated on this page. To add one or more of the four contacts, click the Add a Contact link for each contact and complete, at minimum, the required fields. Then click the Save Changes button to finish adding a new contact. Once all four contact roles are added, click the Continue button to move to the next page.
There must be one primary contact for each field, but there can be multiple contacts in each field.
Site Information page
This page requires you to document the project site. To add the Project Site, click the Add a Site link to add an eligible site. A modal window will appear. Complete, at minimum, all required fields and click Save. Once you have added the site, click the Continue button.
Once you start typing in the Address field, it will provide a list of suggestions. Selecting the suggested address will autofill all required fields except for Site Type.
Assigned parking spaces are reserved for an individual driver/apartment or reserved for fleet vehicles.
Unassigned parking spaces are available for anyone in general parking lot locations.
Equipment Information page
This page asks you to add eligible equipment models to receive additional incentives. Use the Model drop-down menu to add your equipment, then select the quantity and click Add. Once all eligible modules are added, review your Total Estimated NYSERDA Incentive amount and click the Continue button.
Installation Status
This page asks you to select your application type. Once the application type is selected/filled out, click the Continue button.
If you are applying for a Rebate for Charging Equipment that has already been installed and is currently operational, additional information is required to be filled out.
Charging Station Information page
This page requires you to enter details for each individual charging station. Once all required fields are completed, click Continue.
If your network provider uses a unique identification number to track charging stations seperate from serial numbers and network IDs, please enter in the Unique ID field for each station.
This page will only appear if you selected the rebate for charging equipment that has already been installed and is currently operational.
Project Documents page
This page requires you to upload all required documentation and any optional documents you would like to have reviewed as part of your application. To add required documents, click the Choose File button for each required document to locate the file on your computer and upload to the application. Repeat for the Other Documents section to upload any optional documents. Once all document are successfully uploaded, click Continue.
Application Review page
This page asks you to review all application information carefully to ensure that applicant, project contacts, and project site(s) information is complete and accurate before continuing. Once you finish reviewing the application, click the Continue button.
Project Submission page
This page asks you to review and certify all statements within the page before your submission. After you check every box to certify the statements, click the Submit button to submit the project application.
Your application will be reviewed within 10 days of submission. If any corrections are needed, you will receive a request via email.
Application Approval
After the project submission, once your application is approved, an email notification will be sent out notifying your application status.
If you selected the Pre-Approval Application Type on the previous pages, continue to the Step 3: Pre-Approval Application Resubmission page and follow the remaining steps to complete your pre-approval project application.
Once you complete the initial Pre-Approval Project Application, an email will be sent out notifying your application status. If application is approved, the applicant will receive 180 days to re-submit the project application for final approval.
The Project Application contains five (5) seperate pages. Review the information in the blue box at the top of the page. It provides high-level guidance and requirements that may be necessary for you to complete each page.
- Fields marked with a red asterisk ( * ) are required and must be completed before you can move on to the next page.
- Fields with thesymbol contain helpful field guidance and instructions that appear as tooltips when hovering your cursor over the symbol. The information in these tooltips is designed to help ensure that you are providing the correct information. Not all fields contain this symbol.
- Clicking Continue at the bottom of any page will save your progress (if all required fields have been completed) should you be unable to complete the agreement in one sitting.
To complete and submit a Project Application, log into the Salesforce Portal and follow the instructions below.
Pre-Approval Application Status
Once your initial Pre-Approval Project Application is approved, an email will be sent out notifying your application status.
Projects Tab
Once you have received the email, you will return to the Salesforce Portal and access the Projects tab, then select the appropriate Application under Project Name.
Application Wizard
In the Project Details page, click on the Application Wizard button.
Installation Status Page
The window will redirect to the installation status page. Select the No option and fill out all of the required fields on this page. Once you finish, click the Continue button.
If you select the Yes option due to your installation status matching the statements listed on the page. The application will be canceled and the page will prompt you to re-apply.
Charging Station Information page
This page requires you to enter details for each individual charging station. Once all required fields are completed, click Continue.
If you are applying for a Rebate for Charging Equipment that has already been installed and is currently operational, additional information is required to be filled out.
Project Documents Page
Application Review page
This page asks you to review all application information carefully to ensure that applicant, project contacts, and project site(s) information is complete and accurate before continuing. Once you finish reviewing the application, click the Continue button.
Project Submission page
This page asks you to review and certify all statements within the page before your submission. After you check every box to certify the statements, click the Submit button to submit the project application.
Your application will be reviewed within 10 days of submission. If any corrections are needed, you will receive a request via email.
Application Approval
After the project submission, once your application is approved, an email notification will be sent notifying your application status.