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The EmPower+ Application allows applicants to access and submit either online or paper applications to the program. Applicants can receive assistance from Community Organizations and/or Participant Contractors when submitting an application. Applicants who would like to submit an Online Application must create an Application Portal account first. The instructions below guide you on how to access, complete and submit a EmPower+ Application. To access instructions specific to each step below, click the learn more... link to expand the section and review the related materials.
The instructional materials below are intended to guide:
- Applicants when submitting an online application, or
- Shared Services, Community Organizations, NYSERDA Energy Advisors, Participating Contractors, and Participating Utilities when assisting applicants through the online application process.
Applicants can access the online application by clicking the link below and logging into your Salesforce Portal account, then by selecting the EmPower+ Application option. The application is comprised of seven (7) distinct steps, or pages, that you will navigate as you complete the application. Each page contains required fields and information denoted by a red asterisk. Each step, or page, throughout the application contains instructional text at the top of the page. It is highly recommended that you review these instructional texts as they provide clarity regarding the information requested. Every step, or page, throughout the application contains a Save button at the bottom of the page. Click Save before exiting the application if you do not have time to complete it in one sitting. To access a Saved and incomplete application: Select the Enrollment tab Locate the correct application and click the link in the Enrollment Name column Finally, click the Application Wizard button to return to your incomplete application. Your First Name and Last Name will pre-populate. Select your Preferred Applicant Language from the drop-down. Provide your Primary Phone Number. All other fields are optional and can be completed as needed. Using the Address field, begin typing in your street address. Salesforce will suggest verified addresses below this field as you type. Selecting an option from this list will populate all other address fields on the page. Applicants should be aware that, depending on the internet browser used to complete the Online Application, the address fields may pre-populate based on your Browser's auto-form filling functionality, such as with Google Chrome. Applicants should review the address fields if they pre-populate and update with the correct address if necessary. If your Mailing address is different from your Address, update the Mailing Address fields as needed. Select the appropriate response for the Does the applicant own this site drop down. This field identifies if the applicant is the owner of the dwelling associated with the address entered into the application. Select the option from the Dwelling Type drop-down that most closely identifies what type of dwelling exists on the site. The Number of Units field becomes required if you select Multi-Family (5+ units) as the Dwelling Type. To advance to the next step, click Continue at the bottom of the page. It is recommended that you click Save before clicking Continue. Select the Electric Utility Provider and the Primary Heating Fuel Type for the site. Selecting either Natural Gas or Other from the Primary Heating Fuel Type drop-down will enable an additional required field for this section that must be completed. Include Electric Utility and Primary Fuel Account Numbers. These fields are optional. However, providing NYSERDA with this information will enable us to provide the most accurate and effective recommendations for work that will be performed at the site. If the site has a Secondary Heating Fuel Type, select it from the drop-down. This field is optional. Respond to the Additional Question, if applicable or appropriate, with any additional information that will help NYSERDA reduce your energy consumption or reduce risks to occupant health or special needs. To advance to the next step, click Continue at the bottom of the page. It is recommended that you click Save before clicking Continue. Select a contractor from the Contractor Selection drop-down. While not required, you can help NYSERDA understand if an independent organization has been assisting you with the application process. If that organization appears on the Are any of these organizations assisting you with the application process? drop-down, select it from the list. To advance to the next step, click Continue at the bottom of the page. It is recommended that you click Save before clicking Continue. Add Household Members. The Number of Household Members field will automatically generate. Complete Household Demographics details field, selecting all options that apply for all members of the household. If you received a letter from NYSERDA with a Referral Code, select Yes in response to the question, enter the Referral Code in the provided field, then skip to Complete the Household Demographics Section below. No additional eligibility questions are required. However, if you did not receive a letter with a Referral Code, select No. An additional section will appear on the application titled Categorical Screening. Review instructions for that section below. This section of the application will only appear if the applicant answers No to the question in the Referral Code Screening section. If you or any household member received an award letter for HEAP, SNAP (food benefits), SSI, TANF, or Public Assistance in the past 12 months, select Yes. Categorical eligibility is based on the date within the award letter. Award letters are good for one year from the date provided. An award letter, for each option selected, must be submitted as part of this application. Once completed, advance to the Household Demographics section. If you, or any household members did not receive any assistance listed above, select No. An additional section will appear on the application titled Income Documentation Screening. Review instructions for that section below. Is not eligible for Categorial eligibility (i.e., did not receive an award letter for HEAP, SNAP, SSI, TANF, or Public Assistance in the past 12 months). Applicants must document income for all members of the household if all previous eligibility requirements could not be met. Social Security Within 12 months Social Security Disability (SSD) Within 12 months Pension Within 12 months Disability (Short Term or Long Term) Within 60 days Child Support / Alimony Within 12 months (within 60 days if using printout from DR website) Foster Care Payment Within 60 days Workers Compensation Within 60 days Unemployment Within 60 days Veterans Benefits Within 12 months Annuities Within 60 days Salaries/Wages Four weeks of paystubs from the last 60 days Interest Income Within 60 days Rental Income Within 12 months Business or Farm Income Tax Return: Previous Year Tax Documentation Form 1040, 1040A, or 1040EX Most recent Federal Income Tax Return. To add spaces for other members of the household for income documentation purposes, click the Add Household Member option. This will open a modal window for you to document the household member's: To add an income source for a household member, click the Add Another Income Source option below the household member to document the household member's: To edit or delete an income source added to a household member, click the Pencil Icon (edit) or Trash Can Icon (delete) to the far right of the listed income source. Continue adding household members and income sources as needed. To advance to the next step, click Continue at the bottom of the page. It is recommended that you click Save before clicking Continue. Review each section of the Review Page for your application. If information on the application is incorrect, use the Previous button at the bottom of the page to return to previous steps (pages) and update the information as needed. For Section D: Energy Information, read through the disclaimer and check the I agree to the terms and conditions stated above box. After reviewing the complete application, scroll to Section H: Application Information, Read through the disclaimer, then click the Electronic Signature button. Applicants are not required to provide Electronic Signatures. However applicants must satisfy one of alternate options below when not providing an Electronic Signature: Applicants who would prefer to print and mail a hand-signed application can bypass the Electronic Signature and click Print at the bottom of the page instead. Applicants must also provide, along with the signed application, any supporting documents required to provide proof of choices made during Step 4: Eligibility Screening. Energy Audit Application 8 Southwoods Blvd. Suite 201 Albany, NY 12211 You will be directed to electronically sign the application through DocuSign. When the page loads, check the agreement box and click Continue at the top of the page. Scroll to the bottom of the application and click the Sign option next to the Applicant Signature field. In the modal window that appears, click Adopt and Sign to electronically sign the application. Your Name, Initials will pre-populate and a, and signature example will already be completed for you. Your signature example will now appear on the signature line for the application. Click Finish to return to the application. If you'd like a copy of the application, click Print. To advance to the next step, click Continue at the bottom of the page. The Required Documents section will outline any documents that are required as part of you application. If your application requires multiple documents, each will be listed as a separate line item. Click the Choose File button to the right of each requested required document to locate and upload the file from your computer. If you Electronically Signed the application in a previous step, there is no need to upload a signed application. However, if you chose to sign the application manually, after printing it, you will be required to upload a signed copy of the application to this section. If there are any additional supporting documents you'd like to include as part of the application, click the Add Another Document option to locate and upload a document or file from your computer. Continue adding additional documents or files as needed. To advance to the next step, click Continue at the bottom of the page. It is recommended that you click Save before clicking Continue. On the last page of the application, click the Submit button. When you have successfully submitted your application, the page will reload and display Application Status: Your application has been submitted successfully. Shared Services will review your submitted application. If they require additional information or documentation, you will receive an email communication identifying the needed information. If you application is approved, you will receive an email notice guiding you on next steps. If you application is rejected, you will receive an email notice outlining the reason for denial.Complete the Application Information section:
Complete the Site Information section:
Save & Continue:
Complete the Utility Information section:
Save & Continue:
Complete the Partner Information section:
Save & Continue:
Household Information & Demographics
Complete the Referral Code Screening:
Complete the Categorical Screening:
Categorical Eligibility Type Acceptable Documentation Acceptable Date Range HEAP Awarded within last 12 months SNAP Awarded within last 12 months TANF Awarded within last 12 months Supplemental Security Income (SSI) Awarded within last 12 months Complete the Income Documentation Screening:
Income Type Acceptable Document Acceptable Date Range
IRS Report: Previous 3 months Business Records: Previous 3 monthsSave & Continue:
Review the Application:
Section D: Energy Information:
Section H: Applicant Information:
Print & Continue:
Review the Required Documents section:
Complete the Other Documents section:
Save & Continue:
Submit the Application:
Application Review and Approval
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