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Participating Contractors: EmPower+ Enrollments

Welcome! Here you will find user information for Participating Contractors to submit and manage EmPower+ Enrollments through the NY Home Energy Portal.

The videos below should be watched in the sequenced order shown below when working through the complete EmPower+ Enrollment process.

The video below is the same video for the REA Assessment Submission as both steps follow a similar process. Any step devastations between REA and EmPower+ enrollments are called out during the video.

The instructions below provides guidance for contractors with enrollment acceptance.

Access the To Do List from the Main Menu. The To Do list will automatically search for and show any EmPower+ Enrollments assigned to you by CLEAResult based on the customer's preference in the EmPower+ Application. 

The To Do list should also be used when continuing an REA or EmPower+ Appliance Enrollment initiated by the same user.

Locate your enrollment and click on the Enrollment # to access the Enrollment Profile page. 

Within the Enrollment Profile page, review the enrollment history and click on the Enrollment Acceptance hyperlink under open status. The page will redirect to the Enrollment Acceptance workflow step.

Contractors begin by determining if they should accept the enrollment. Review the Application Priority Reasons and the Details Provided by Customer in the Applicant Information section of the Workflow Step Detail tab to determine if this is an enrollment that should be accepted or rejected. 

If the contractor selects Rejected from the Outcome, they will be required to select a reason and add a note to the Notes tab explaining in as much relevant detail as needed to help CLEAResult know what to do with the enrollment when it is pushed back to them to select an alternate contractor.

If contractor select On Hold from the Outcome, they will be required to select a reason. Once Save is clicked, two new fields will appear in the On Hold Information section to document the reason for the hold and include a reminder date that will allow the system to send an email notification on that date to the contractor who placed the enrollment on hold. Enrollments on hold cannot be processed until the hold is removed.

If Contractors cannot process the enrollment acceptance step by the due date, they can extend the due date by 5 business days after clicking on the Extend Due Date button. 

Contractors may only extend the due date once, if pass due, the system will automatically process the step as rejected because of due date expired.

Extending the due date will force a New Note window that must be completed before the enrollment due date can be extended.

Notes and Documents are optional for this step. See the NY Home Energy Portal Overview for more guidance on how to add or upload notes and documents.

When all the required fields are completed, the contractor may Process the step by clicking Process. The Work Scope Submission is going to change the assignment status to New and It will be assigned to the Contractor

Once a step in any enrollment is processed, contractors will always be returned to the Enrollment Profile - Workflow page to access or review the next step.

The instructions below provides guidance for contractors with the Workscope Submission step.

The Workscope Submission will be assigned to the Contractor who accepted the Enrollment Acceptance step.

The instruction below provides guidance for contractors with Final Project Submission.

The Final Project Submission will be assigned to the Contractor that was assigned to the Workscope Submission step. To open the Final Project Submission step, click on the Final Project Submission hyperlink in the Enrollment profile. 

The Final Project Submission step will include the following:

Workflow Step Detail - Incentive Information

This field group will display the Workscope Review Incentive Amount, the Final Project Submission Incentive Amount (the current incentive value), and whether the difference between these two values exceeds the Change Allowance Threshold (+$500 or -$1000). If so, the Final Project Reviewer will initiate a Final Technical Review.

Tier 1 Projects: If the change allowance exceeds the thresholds or a customer contribution is required, a change order approval is required. 

Tier 3 Projects: any deviation from the approved workscope requires a change order to be submitted.

Measures Tab

All the measures that were planned on the Workscope Submission step and then approved on the Workscope Review (if applicable) will be displayed on the Final Project Submission step. The user can click on a measure to edit the installed measure information.

For a full list of all program measures that may help with this step, please access the NY HEP Measures List.

Both Planned (P) and Installed (I) measure columns will remain visible at Final Project Submission.

Documents Tab

The contractor will be required to upload the following documents on the Final Project Submission step:

  • Change Order (Conditional)
  • Final Project Submission Photos
  • Post Installation Measure Report
  • Pre-Installation Agreement Form

Follow the instructions on the Documents tab above for more guidance.

Processing

When the contractor is ready to process the Final Project Submission step, they can select one of the following Outcomes:

  • Work Complete: The system will generate the Final Project Review step next.
  • Cancel: The system will reopen the Workscope Submission step next.
  • On Hold: follow the step below for more guidance

If you change the Outcome / Reason, click Save before you process the step. If the Cancel Outcome is selected, all Cancel Outcome Reasons will require a note, follow the instructions on the Notes tab above for more guidance.

On Hold Outcome

If the contractor selects the On Hold Outcome, they will need to select one of the following Reasons:

  • Contractor Issue
  • Customer Request
  • Premise Issue

If you change the Outcome / Reason, click Save before you process the step.

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