Overview

SecureAuth is a OTP (One Time Passcode) application that enables you to securely connect to the NYSERDA environment though the VMware Horizon Software.  It is also used for accessing Office 365 applications.

Process

Download SecureAuth from either Google play, iOS App Store, or at https://www.secureauth.com/Support/Downloads/Client-Applications.aspx

If you're on a PC look for this download:

If you're on a Mac, look for this download:

If you're looking to install it in iOS, search the App Store for "SecureAuth" and select SecureAuth Authenticate and if you're on Android, search the Play Store for "SecureAuth" and select the same thing, SecureAuth Authenticate.  The icon is a white field with a stylized orange S, like this: 

Once it is downloaded launch the app and step through the following instructions. 

On the next DeviceRegistration screen enter the Server URL: secure.nyserda.ny.gov then click "Start"

On the User Enrollment screen please enter your username. Your username (also known as your network ID) will either be three characters (ex. AAD) or Firstname.Lastname (ex. Sean.Cooleen) and click "Submit". If you are not sure what your User ID is please contact the NYSERDA Servicedesk – (518)-862-1090 x4357 or at [email protected] 

At the next User Enrollment screen you should see "Email [email protected]" email address with the radio button already selected. This will email a one-time code to your NYSERDA email address once you click "Submit."

If you are unaware or do not have access to your NYSERDA email address select the "Contact helpdesk at 518-862-1090 x4357" and then hit "Submit". Call the Service Desk at the indicated phone number and the Service Desk will read the one-time code to you.

At the next User Enrollment screen enter the 4 digit code that you just received via email and click "Submit".

At the next screen please enter your normal network User ID and password and click "Submit". If you are not sure what your User ID or password is please contact the NYSERDA helpdesk – (518)-862-1090 or at [email protected]

At the next screen you should see a message stating that the process was Successful! Click "OK"