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Enroll an iOS Device in Mobile Device Management (AirWatch/Workspace One)

**NOTE: The name and icon for the AirWatch Agent has changed. The new name is Intelligent Hub with the icon shown below. 

Overview

NYSERDA's Mobile Device Management (MDM) service installs profiles on your device that configure and maintain settings on your device. MDM helps protect your privacy and the NYSERDA's data. Before you can enroll your iOS device in the MDM service you'll need to install the Intelligent Hub app from iTunes. 

What to expect after you install MDM

It might take a few minutes to fully install the profiles on your device, so please be patient. When the process is complete, you'll find MDM profiles installed in Settings > General > Profiles & Device Management.

Your device will:

  • Require a passcode to unlock. You can change this setting to "Immediately," one minute, or five minutes. Go to Settings > Touch ID & Passcode and then enter your passcode. Then tap Require Passcode and make a selection.
  • Time out after a period of inactivity and require a passcode to unlock it. You can change your preferences in Settings for a period up to five minutes. Go to Settings > Display & Brightness > Auto-Lock. 
  • Sync your @NYSERDA email, contacts, and calendar appointments after installation.
  • Require you to enter your @nyserda email password before you can access your email.
  • Check periodically to make sure it hasn't been jailbroken.
  • Perform otherwise as it did before you installed the MDM. 

Before you begin

  • Check that your device is running iOS 10 or later. You cannot enroll a device in MDM if the OS is below 10.
  • It is recommended that your device be connected to a Wi-Fi network during enrollment because of the bandwidth used to download your email and calendar 
Install the Intelligent Hub app on your iOS device.

You must be using your iOS device to begin the enrollment process.

Link to app: https://itunes.apple.com/us/app/airwatch-mdm-agent/id338761996?mt=8&ign-mpt=uo%3D4 

Enroll in MDM
  1. When the app has finished downloading, tap Open. Alternatively, you can open the Intelligent Hub app from your home screen by tapping the Hub app.

  2. Enter your NYSERDA email address and tap Next.
  3. Accept the Terms and Conditions.
  4. The App will request to open settings tap Allow
  5. When the Install Profile page displays, tap Install.

  6. When the Remote Management message displays, tap Trust.
  7. Once the profile has finished installing, the Profile page displays. Tap Done.

  8. Tap Open to open the page in Hub.

  9. Tap done.

  10. A message saying that Hub would like to send you notifications displays. Tap Allow.

  11. When the Privacy page displays, tap I understand.

  12. When the data sharing page displays, tap I agree. 

  13. A page allowing you to access your account information displays. You can navigate away from this page. 

Set a passcode

If you do not already have a passcode, you must set one within 60 minutes after your device is enrolled in MDM. The passcode must be a minimum of six digits.

  1. You are prompted to set a passcode if you do not already have one. Tap Continue to set one now.

  2. When prompted for a new passcode, enter six digits and tap Continue.
  3. Re-enter your new passcode and then tap Save.
Set your email password and activate your email

When you enroll in MDM, your @NYSERDA email is configured on your device. However, you may need to set your email password.

***Note: It can take a few minutes for the Hub server to provide your device with your email profile.

  1. Tap the Mail app to activate your NYSERDA email. If you are prompted for your NYSERDA Mail password enter your email password and tap OK.
  2. You can also set your NYSERDA Mail password as follows:
    1. On the home page, navigate to Settings > Mail > Accounts > NYSERDA Office 365 (or the name of your NYSERDA email account).
    2. Tap Account and enter your email password in the Password field.If your email is hosted on Google, use your Google account password.
    3. Tap Done.
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