Once complete, the Department of Labor, using their own internal means, should reach out to the applicant to provide the details of the Due Diligence pending issues and expectations for providing that information within a reasonable timeframe. The Department of Labor contacts business with applications past 30 days that contain pending issues with one final request for issues to be resolved within one (1) week. The NYSERDA PM will prompt the DOL for these follow-up requests. If the issues are not resolved within the one (1) week timeframe of this final request, the DOL uses the Send and Email button in the Salesforce Application Record to email the NYSERDA PM, notifying NYSERDA that the business has not addressed the pending issues related to the Due Diligence review. Once NYSERDA receives this communication, the NYSERDA Project Manager proceeds with rejecting the applicationciting application citing failure to pass the Due Diligence review in the requested timeframe. |