Overview

SecureAuth is a OTP (One Time Passcode) application that enables you to securely connect to the NYSERDA environment

.  This allows one to access Office 365 from anywhere in the world, and is also used to securely log into a virtual machine when outside of the NYSERDA network.

Process

Download SecureAuth from either Google play, iOS App Store, or at https://www.secureauth.com/Support/Downloads/Client-Applications.aspx

If you're on a PC look for this download link:

If you're on a Mac, look for this download:

If you're looking to install it in iOS, search the App Store for "SecureAuth" and select SecureAuth Authenticate and if you're on Android, search the Play Store for "SecureAuth" and select the same thing, SecureAuth Authenticate.  The icon is a white field with a stylized orange S, like this: 

The following directions are for iOS.  Android and PC/Mac are similar.  The PC/Mac client will prompt the user to create a pin to unlock the application, this can be any 4-digit number and does not have to be related to any other NYSERDA passwords, codes or PINs.

Once it is downloaded launch the app and step through the following instructions. 

When the app is first launched, it will ask to be allowed to send notifications.  It is your preference to allow or deny:

Image Added

Then, select the plus icon in the upper left to add a new account.  It will ask whether you should connect with a URL or with a QR code.  Select URL:

Image Added

On the next screen On the next DeviceRegistration screen enter the Server URL: secure.nyserda.ny.gov then click "StartContinue to Login"

Image RemovedImage Added

On the User Enrollment next screen please enter your username. Your username (also known as your network ID) will either be three characters (ex. AAD) or Firstname.Lastname (ex. Sean.Cooleen) and click "Submit". If you are not sure what your User ID is please contact the NYSERDA Servicedesk – (518)-862-1090 x4357 or at [email protected] 

Image RemovedImage Added

At the next User Enrollment screen you should see "Email [email protected]" email address with the radio button already selected. This will email a one-time code to your NYSERDA email address once you click "Submit."

If you are unaware or do not have access to your NYSERDA email address select the "Contact helpdesk at 518-862-1090 x4357" and then hit "Submit". Call the Service Desk at the indicated phone number and the Service Desk will read the one-time code to you.

Image RemovedImage Added

At the next User Enrollment screen enter the 4 digit code that you just received via email and click "Submit".

Image Removed  Image AddedImage Removed

At the next screen please enter your normal NYSERDA network User ID and password and click "Submit". If you are not sure what your User ID or password is please contact the NYSERDA helpdesk – (518)-862-1090 or at [email protected]Image Removed

At the next screen you should see a message stating that the process was Successful! Click "OK"Image Removed