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SecureAuth: Configure Multi-Factor Authentication

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Info
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Overview

SecureAuth is a

OTP (One Time Passcode

Two Factor Authentication (TFA) application that enables you to securely connect to the NYSERDA environment

though the VMware Horizon Software.  It is also used for accessing Office 365 applications.

with two factors:

  • something you know (your password)
  • something you have (the application)  

This allows one to securely access Office 365 from anywhere in the world, and is also used to securely log into a virtual machine when outside of the NYSERDA network.

Most people who have VMs and/or work from home have and use this application already.  It is used to get your passcode when you're connecting to the VMWare horizon application from outside of the NYSERDA offices or on WiFi. It is also used for secure access to Office365. The process for getting your passcode is exactly the same as for connecting to your VM.  

UI Steps
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UI Step

Download the SecureAuth application on either your computer or mobile phone. Please note that the directions beginning on step 2 are for iOS (iPhone). Android and PC/Mac are similar. The PC/Mac client will prompt the user to create a pin to unlock the application. This can be any 4-digit number and does not have to be related to any other NYSERDA password, code or PIN.

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  • Android or iOS app: search the respective app store for SecureAuth and select the SecureAuth Authentication option.
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UI Step

Launch the application. It will ask to be allowed to send notifications. Either deny or approve based on your preference.

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UI Step

Then, select the Plus icon in the upper-left corner of the window to add a new account. It will ask whether you should connect with a URL or with a QR code. Select the URL option.

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UI Step

On the next screen, enter the Server URL secure.nyserda.ny.gov then click Continue to Login.

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UI Step

On the next screen, enter in your NYSERDA username (the same username you use to log into your NYSERDA computer). Then click Submit.

Warning
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If you are unsure what your NYSERDA username is, please reach out to the Service Desk at (518) 862-1090 x4357 or at [email protected].

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UI Step

On the next screen, the Email [email protected] option should already be selected. If it is not selected, select it. Click Submit

Process

Download SecureAuth from either Google play, iOS App Store, or at https://www.secureauth.com/Support/Downloads/Client-Applications.aspx

If you're on a PC look for this download:

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If you're on a Mac, look for this download:

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If you're looking to install it in iOS, search the App Store for "SecureAuth" and select SecureAuth Authenticate and if you're on Android, search the Play Store for "SecureAuth" and select the same thing, SecureAuth Authenticate.  The icon is a white field with a stylized orange S, like this: Image Removed

Once it is downloaded launch the app and step through the following instructions. 

On the next DeviceRegistration screen enter the Server URL: secure.nyserda.ny.gov then click "Start"

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On the User Enrollment screen please enter your username. Your username (also known as your network ID) will either be three characters (ex. AAD) or Firstname.Lastname (ex. Sean.Cooleen) and click "Submit". If you are not sure what your User ID is please contact the NYSERDA Servicedesk – (518)-862-1090 x4357 or at [email protected] 

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At the next User Enrollment screen you should see "Email [email protected]" email address with the radio button already selected

. This will email a one-time code to your NYSERDA email address

once you click "Submit."

.

Warning
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If you are unaware of, or do not have access to, your NYSERDA email address, select

the "

the Contact helpdesk at (518

-

) 862-1090 x4357

"

option and

then hit "

click Submit

". Call

. This will send the one-time code to the Service Desk

at the indicated phone number and the Service Desk will read the one-time

team. Call the service desk at (518) 862-1090 x4357 once you click submit to have them read the code to you.

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UI Step

On the next screen, enter the one-time

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At the next User Enrollment screen enter the

4 digit code

that

you

just

received

via email and click "Submit".Image Removed
Image RemovedAt the next screen please enter your normal network User ID and password and click "Submit". If you are not sure what your User ID or password is please contact the NYSERDA helpdesk – (518)-862-1090

either through your email or from the Service Desk. Then click Submit.

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UI Step

On the next screen, enter your NYSERDA network user ID and password, then click Submit.

Warning
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If you are unsure what your user ID and password are, please contact the NYSERDA Service Desk at (518) 862-1090 x4357 or at [email protected].

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UI Step
At

On the

next

final screen you should see a message stating that the enrollment process was

Successful! Click "OK"

successful. Click OK.

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