NY Home Energy Portal: Appliance Vendors User Guide
Logging Into NYHEP
Access the NYHEP and type in your Username and Password. When finished, click the Sign In button to log in.
Forgot Password
If the vendor has forgotten their password, click the Forgot Password? link on the login page. Type in the User ID then click the Reset It button. Users will then receive an email notification with a link and instructions to reset the password.
My Information
This tab allows vendors to update the following:
- Name
- Email Address
- Phone number
Email Subscription
Vendors can subscribe and un-subscribe to an email by clicking on the check box; it will automatically activate the subscription.
Save Changes
Click the Save button to save any changes/updates made under your profile.
Change Password
This tab allows vendors to update their password. Enter in your previous password followed by the new password. When ready, click Change Password.
Help Icon
You can access the Help Icon on the top right side of most tabs.
Online Help
Use the expandable tabs from the page tree to the left to locate additional guidance.
Search
You can use the Search option to search for specific words or phrases.
To add a new note, access the Note tab and click the New Note button. A new Note dialog will open.
Fill in the Notes field.
The Who can view this note? field will default to Users with access to this enrollment.
If you have checked the This is an Interaction checkbox, a drop-down will appear allowing you to add this note to one of the available reports.
Click Save to save the new Note.
To upload a Document, access the enrollment's Documents tab during any step.
Click the New button for the Document dialog will open.
Click Browse to select a file to upload.
After you have uploaded the file for the Document Type, click Save and then click Close to upload the file and close the dialog.
To download and view an uploaded document, click the Document Name Hyperlink.
Access the To Do List from the Main Menu. The To Do list will automatically search for and show any enrollments assigned specifically to you.
You can use the filters on the To Do List to search for and locate specific enrollments. Click on the Workflow Step drop-down menu and select Appliance Invoice Submission.
Once you have applied all the filters, proceed by clicking on the Search button.
To access the Appliance Workflow step, click on the Appliance Invoice Submission hyperlink. The page will redirect to the workflow step.
On the Appliance Workflow step page, the vendors can assign/change the employee under the Employee drop-down, if there is a different employee who will be performing the work.
Vendors can determine if the work is Complete, Canceled, or On Hold under the Outcome section.
Review the Add Notes section above for guidance on how to add a note in the Notes tab.
Review the Upload Documents section above for guidance on how to upload required documents in the Documents tab.
Once you have added all of the documents and notes, return to the Workflow Step Detail tab and locate the Attestation section and select Yes under the Do you affirm to the attestation? drop-down.
On the Workflow Step Detail tab, the Substitution (optional) fields are available for vendors in the Measures; if they need to place a substitution of what was ordered due to unavailability or other reasons.
Once you have completed all of the requires/optional fields, click the Save button to ensure all inputs are updated in the enrollment. Then, click the Process button for the system to perform the internal validation to process the step.
