Important Notice

The content in this space is currently being migrated to the cloud. Any content edits must be made by a Knowledge Base admin until migration is complete.
To request content edits, please submit a request to the Strategic Operations Training Team and include the page URL and details on required edits.
A member of the Strategic Operations Training Team will reach out for clarity if needed.

VMWare: Changing Connection Protocols

This page demonstrates how to change default connection protocols.

These instructions only apply if you are connecting via the VMWare Horizon app.  They are not necessary if you connect via https://desktop.nyserda.ny.gov.

In the VMWare Horizon App, log in to your VM connection. To find instructions on how to access your VMWare connection, please go to Access Your NYSERDA VM.

Once logged in right click on your VM connection, in most cases, Windows 10 Persona.

If you see that PCoIP (default) is checked you need to change the display protocol to the new default VMware Blast.

Once this is selected you should be able to connect to your VM again with no issues.