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Introduction
Salesforce is NYSERDA's Customer Relationship Management platform. Many of NYSERDA's programs are managed through our Salesforce platform.
alesforce Liaisons
| Department | Component | Product Owner | Liaison | Business Analyst | Developer |
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| Information Technology | Administration |
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| Commercial | Advanced Efficiency Solutions | | |
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| Clean Heating and Cooling | Air Source Heat Pump | | | | |
| Information Technology | Architecture |
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| Clean Transportation | | | | |
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| Clean Transportation | ChargeNY Drive Clean | | |
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| Communities and Local Government | Clean Energy Communities | | |
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| Clean Transportation | Clean Transportation | | | |
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| Retail Storage | Combined Heat and Power | | | | |
| Commercial | Commercial Tenant | | |
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| Communities and Local Government | Communities Energy Engagement Program | | | | |
| Corporate Marketing | CRM | | | |
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| Information Technology | Core Functionality |
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| Retail Storage | Energy Storage | | Jim Hastings |
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| Clean Heating and Cooling | Ground Source Heat Pump | |
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| Technology and Business Innovation | Innovation | | |
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| Technology and Business Innovation | Innovation - Metrics | Richard S Bourgeois | | |
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| Large Scale Renewables | Large Scale Renewables | | | | |
| New Construction | New Construction | | |
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| Information Technology | No Specific Program |
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| NY Sun | NY Sun: Commercial/Industrial | | | | |
| NY Sun | NY Sun: Residential/Small Commercial | | | | |
| Clean Heating and Cooling | Pellet Stove | |
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| Standards and Quality Assurance | Quality Assurance | | | | |
| Commercial | Real Time Energy Management | | |
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| Energy Affordability and Equity | Referral Database | | |
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| Energy Affordability and Equity | Residential | | |
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| Policy and Regulatory Affairs | State Energy Plan | |
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| NY Sun | Solar for All | | |
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| Contract Management | Solicitation Submission | | |
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Clean Transportation | Truck Voucher | | |
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| Clean Energy Siting | Clean Energy Siting | | |
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| Workforce Development |
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| Workforce Training |
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