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VMware: Changing Connection Protocols
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Note: These instructions only apply if you are connecting via the VMWare Horizon app.  They are not necessary if you connect via https://desktop.nyserda.ny.gov 

Log into VMware Horizon via normal methods

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Once logged in right click on your VM connection, in most cases, Windows 10 Persona

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If you see that PCoIP (default) is checked you need to change the display protocol to the new default VMware Blast

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Once this is selected you should be able to connect to your VM again with no issues.

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