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iOS: Multi Factor Authentication Token Renewal
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Multi-Factor Authentication – iOS

Multi-factor authentication will need to be re-entered every month when your Microsoft token expires. This will arise as an authentication error in your Mail App. Here are the instructions to re-enter your password.

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Go to the settings app on your phone.

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Scroll to the passwords and accounts icon

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UI Step

Click on the NYSERDA account to access it.

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UI Step

Press Re-Enter Password in order to begin authentication process.

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UI Step

This will bring you to an Office 365 Authentication screen. On this page enter your NYSERDA username and password.

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UI Step

Finally you will need to enter Secureauth Passcode (**see instructions for installing Secureauth) to finish the process.

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UI Step

This should return to the iOS account screen and Re-Enter Password will be gone. Once this is set you can re-open your Mail application and your email will sync.

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