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SecureAuth: Configure Multi-Factor Authentication

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Info
iconfalse
Overview

SecureAuth is a Two Factor Authentication (TFA) application that enables you to securely connect to the NYSERDA environment with two factors:

  • something you know
-
  • (your password
- and
  • )
  • something you have
-
  • (the application
. 
  • )  

This allows one to securely access Office 365 from anywhere in the world, and is also used to securely log into a virtual machine when outside of the NYSERDA network.

Process

Download SecureAuth from either Google play, iOS App Store, or at https://www.secureauth.com/Support/Downloads/Client-Applications.aspx

If you're on a PC look for this download link:

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If you're on a Mac, look for this download link:

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If you're looking to install it in iOS, search the App Store for "SecureAuth" and select SecureAuth Authenticate and if you're on Android, search the Play Store for "SecureAuth" and select the same thing, SecureAuth Authenticate.  The icon is a white field with a stylized orange S, like this: Image Removed

The following directions are for iOS. 

Most people who have VMs and/or work from home have and use this application already.  It is used to get your passcode when you're connecting to the VMWare horizon application from outside of the NYSERDA offices or on WiFi. It is also used for secure access to Office365. The process for getting your passcode is exactly the same as for connecting to your VM.  

UI Steps
sizesmall
UI Step

Download the SecureAuth application on either your computer or mobile phone. Please note that the directions beginning on step 2 are for iOS (iPhone). Android and PC/Mac are similar.

 

The PC/Mac client will prompt the user to create a pin to unlock the application

, this

. This can be any 4-digit number and does not have to be related to any other NYSERDA

passwords, codes or PINs.

password, code or PIN.

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  • Android or iOS app: search the respective app store for SecureAuth and select the SecureAuth Authentication option.
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UI Step

Launch the application. It

Once it is downloaded launch the app and step through the following instructions:

When the app is first launched, it

will ask to be allowed to send notifications.

  It is your preference to allow or deny:

Either deny or approve based on your preference.

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UI Step

Then, select

the plus icon

the Plus icon in the upper-left corner of the window to add a new account.

 

It will ask whether you should connect with a URL or with a QR code.

 

Select

URL:

the URL option.

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UI Step

On the

next screen

next screen, enter the Server

URL:

URL secure.nyserda.ny.gov then

click "

click Continue to Login

"

.

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UI Step

On the next screen

please

, enter in your NYSERDA username

. Your username will either be three characters (ex. AAD) or Firstname.Lastname (ex. Sean.Cooleen) and click "Submit". If you are not sure what your User ID is please contact the NYSERDA Servicedesk – (518)-

(the same username you use to log into your NYSERDA computer). Then click Submit.

Warning
iconfalse

If you are unsure what your NYSERDA username is, please reach out to the Service Desk at (518) 862-1090 x4357 or

at 

at [email protected]

 

.

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UI Step
At

On the next screen

you should see "

, the Email [email protected]

" email address with the radio button already selected.

 option should already be selected. If it is not selected, select it. Click Submit. This will email a one-time code to your NYSERDA email address

once you click "Submit."

.

Warning
iconfalse

If you are unaware of, or do not have access to, your NYSERDA email address, select

the "

the Contact helpdesk at (518

-

) 862-1090 x4357

"

option and

then hit "

click Submit

". Call

. This will send the one-time code to the Service Desk

at the indicated phone number and the Service Desk will read the one-time

team. Call the service desk at (518) 862-1090 x4357 once you click submit to have them read the code to you.

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At
UI Step

On the next

User Enrollment

screen, enter the one-time 4 digit code

that

you

just

received

via email and click "Submit".

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At the next screen please

either through your email or from the Service Desk. Then click Submit.

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UI Step

On the next screen, enter your NYSERDA network

User

user ID and password

and click "Submit".

, then click Submit.

Warning
iconfalse

If you are

not sure

unsure what your

User

user ID

or

and password

is

are, please contact the NYSERDA

helpdesk –

Service Desk at (518)

-

862-1090 x4357 or at [email protected].

UI Step
At

On the

next

final screen you should see a message stating that the enrollment process was

Successful! Click "OK"

successful. Click OK.

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