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The Combined Residential Application is intended to streamline the application process while broadening the scope of services approved Applicants are eligible for. The application can be accessed by navigating to Applicants can access and complete the application online (an Application Portal Account is required) or print, sign and mail in a paper application.

Applicants can receive assistance from Participating Contractors and/or Community Organizations when completing an application.

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titleWhy Complete an Application Online?

Faster, Safer, and More Accurate:

  • Its the fastest path for reviewing and approving an AHP or EmPower applicant.
  • Reduces or prevents incomplete, incorrect or missing information in the application.
  • Sensitive documents (proof of income, utility bills) in any format (pdf, photo) are uploaded securely.
  • Applicants can provide an e-signature rather than a physical one.
  • Approved applications automatically and seamlessly upload into Uplight to auto-create projects.

More Control:

  • Applicants can choose their own Contractor if they own the property referenced in the application.
  • Applicants can start, stop and return to the application at anytime which is helpful if1:

The application cannot be completed in one setting,

Additional time is needed to gather required and/or supporting documents or information

More Reliable Communications:

  • NYSERDA staff can leverage the online application to quickly reach out to applicants directly for missing documentation or information.
  • The system the application is built around provides timely, automated reminders and notifications to applicants when communication is necessary.

Reminders are sent at day 10, 20, and 30 once an application has been initiated.

Manual cancellation of the application occurs at day 30.

The materials below provide additional resource and materials to help Applicants through the Combined Residential EmPower/AHP Application. This page contains two tabs that can be accessed by Applicants. Please review each tab to review instructions or actions that are required by applicants when completing and submitting an online application. Note that Applicants who would like to complete the application online must create an Application Portal Account first.

Need help? Call us at: 877-697-6278 or email us at:

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titleCreating an Application Portal Account

The instructional materials below are intended to provide guidance for Applicants when creating an Application Portal Account in Salesforce.


Applicants who would like to complete the application online must complete the steps below first.

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Creating an Application Portal Account
Creating an Application Portal Account

The instructional materials below are intended to provide guidance for Applicants when accessing and submitting a Combined Residential Application online.
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titleSubmitting an Online Application

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Submitting a Combined Residential Application
Submitting a Combined Residential Application

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