Versions Compared

Old Version 8

changes.mady.by.user Andy R. Andersen

Saved on

compared with

New Version 9

changes.mady.by.user Andy R. Andersen

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Panel
borderColor#008b3f
bgColor#e7f4ed
borderStylesolid

Process



Panel
bgColor#f0f0f0
borderStylesolid

Introduction

This page outlines the process involved in requesting new site components such as Document Libraries or Lists. Click each tab below, in order, to review the complete process and all steps involved. If you have questions or issues with any part of this process, please reach out to the Data Governance office Office for further supportassitance.


Instructions

UI Steps
sizesmall


UI Step

Access the Service Desk application from the NYSERDA Launch Page.

Expand
titlescreenshot

Instructions1.png



UI Step

Select the Share Data with External Parties option under the IT Support side-tab.

Expand
titlescreenshot

image2020-10-15_11-51-59.png



UI Step

Include the following information in the ticket:

Purpose of RequestProvide a high level description of the data that will be included in the documents or list items.
Data Classification Type

Document the data classification category:

  1. Public
  2. Confidential – Internal
  3. Confidential – Private
  4. Confidential – Restricted
Site NameProvide the name of the site where the Document Library or List should be created.
Site LinkProvide the URL of your current site.
New Document Library or List NameDocument the name the Document Library or List should be given.
Who Needs AccessList stakeholders that will require access.
What Access Level is Required

Document which type of access each stakeholder will require.

  1. Edit with Delete
  2. Edit without Delete
  3. Read-Only



UI Step

The ticket and information within will be reviewed by IT and Data Governance. Once approved, the new Document Library or List will be implemented by IT. IT will also send out an email notification providing details regarding the new Document Library or list.


UI Step

Review the new site component when you receive notification of implementation. Confirm that the site component was implemented correctly according to your requirements and verify that the follow disclosure appears on new Document Libraries.

Expand
titlerequired disclosure



UI Step

Using the email notification from IT, access the When you site is implemented, IT will update the Share Data with External Parties service  service desk ticket you established by clicking on the link to the issue within the email. established during the Submit Request step. This action sends an automated email to the Requestor confirming the work completed which includes a link to the Share Data with External Parties Service Desk ticket. The Requestor should access the ticket by clicking this link. Then, using the comments field in the ticket, document any additional changes that are need or provide you approval for the new site component. When providing final approval, be sure to close the ticket by clicking the Passed UAT button at the top-right of the page. This action sends an email confirmation to the Data Governance Office and IT that the new component works as expected.

Warning

Contact Data Governance before adding new documents or data that do not align with the site classification or external stakeholders not under an agreement with NYSERDA.



UI Step

If you or other Project Leads require training on how to use your new site component, submit a 

UI Button
colorblue
newWindowtrue
sizesmall
iconlink
titleRequest Training
urlhttps://servicedesk.nyserda.ny.gov/plugins/servlet/desk/portal/16/create/303
 ticket (only accessbile from accessible from within your VM, otherwise access the Service Desk from the NYSERDA Launch Page and select the Request Training ticket type.).


UI Step

Provide access for the new site component to the internal and external stakeholders following the instructions on the SharePoint: Managing Permissions page. Each user must have a unique Microsoft email account - shared accounts are not allowed.